Where do I find my allocated jobs?

You can find your allocated jobs by selecting the "Clipboard" icon In the bottom navigational panel as seen below:

Tap anywhere one the job to view additional job details & update the job status.

You should see the following page:

This page allows you to do the following:

• Update Goods on board & Proof of delivery
• View full addresses, name/phone number of the address contact & any special instructions you should follow
• View consignment details
• Open an navigational app with the route pre-filled
• View the job route on the map
• Send a text to us (Launches your SMS app)
• View a summary of the job, including your agreed payment & arrival time to the collection address.

Updating Goods On Board (I have collected)

You'll only need to do this once you have loaded the consignment In your vehicle.

To do this, select "Collected" In the bottom navigational panel or select "I have collected" In the job status section (As seen In the screenshot above).

You'll be navigated to the following page:

Here's you'll need to do the following:

• Confirm that you have followed the special instructions provided
  • For example, we may provide a reference number that you'll need to provide e.g. part number - It's critical that you follow the provided special instructions.
• Enter the time you finished loading your vehicle
  • Do not enter the time you arrived, you should only update this when you have fully loaded.
• Confirm that the items you have collected match the consignment details
  • Tap "View consignment details" to cross reference
  • What If the consignment doesn't match? We'll go into more details about this below.
• Upload a clear photo of the consignment In your vehicle
  • It's important that you take a photo of the consignment, not paperwork.
  • If the customer reports that the goods were damaged while In transit, we can use this photo as evidence.

What If the consignment doesn't match?

If the consignment you have loaded In your vehicle doesn't match the consignment details, you'll be prompted to add additional information.

For example, Is something missing? If so, tell us what's missing e.g. 45 boxes instead of 50.

Have you loaded something that doesn't match the consignment details at all? etc.

Once you have completed the form, select "Update".

In the event that the consignment doesn't match, you'll need to take further action as seen below:

• Step 1: Notify the Collection Recipient
  • Inform the person(s) at collection that the details described by the customer do not match the items you have been given. Ensure they are aware of the discrepancies.
• Step 2: Verify Reference Numbers
  • If the customer has included any reference numbers in the special instructions, double-check that these have been shared with the person(s) at the collection
• Step 3: Call The Customer
  • Call the person or company that booked the collection to inform them about the mismatch. They might want to address the issue immediately or authorise you to proceed despite the discrepancies.
• Step 4: Contact Courier Expert
  • If you haven't been able to resolve the issue, please contact us for further instructions

If you have been given permission to continue on with the goods you have loaded from the customer or Courier Expert, or you have managed to find the additional items for example, select "Issue Resolved".

Updating Proof Of Delivery (I have delivered)

To do this, select "Delivered" In the bottom navigational panel or select "I have delivered" In the job status section (As seen In the screenshot above).

You'll be navigated to the following page:

TBC