Where do I find my allocated jobs?

You can find your allocated jobs by selecting the "Clipboard" icon In the bottom navigational panel as seen below:

Tap anywhere one the job to view additional job details & update the job status.

You should see the following page:

This page allows you to do the following:

• Update Goods on board & Proof of delivery
• View full addresses, name/phone number of the address contact & any special instructions you should follow
• View consignment details
• Open an navigational app with the route pre-filled
• View the job route on the map
• Send a text to us (Launches your SMS app)
• View a summary of the job, including your agreed payment & arrival time to the collection address.

Knowing who to contact

Knowing who to contact is key to making sure your delivery goes off without a hitch. 

With quick access to the right contact info, you can easily get directions, update your customers, or sort out any issues if you're having trouble finding the spot. 

By keeping address contaccts in the loop about any delays or hiccups, you help manage their expectations and keep the service running smoothly.

In the end, staying in touch not only helps you fix problems fast but also builds trust between you, customers, and the rest of our team.

You can find contact information, amongst other details such as full address details and special instructions by selecting "Address Details":

Waiting Time

If you have been informed that you need to wait at either the collection or delivery location, you need to contact us immediately.

This might be because the goods are not ready, or staff are on lunch.

Contacting us will start the clock, failure to inform us will result In the loss of  any waiting time payment.

Why? Because our first court of action Is to contact the booking customer, we may be able to speed things along. Furthermore, we don't want to disgruntle the customer with an surprise extra charges, they need to be informed right away.

If you're waiting for longer than 15 minutes, we'll pay £5.75 every 15 minutes.

What is the best way to contact Courier Expert?

For the quickest support, please use the "Message Us" function on the "Manage Job" page instead of calling.

Our team is always monitoring these messages and can get back to you right away, while calls might tie up our lines with other inquiries. Plus, using the messaging feature creates a helpful paper trail—logging details like waiting times and updates—which can be really useful if any follow-up is needed.

If you need to call us, tap the red "person with a headset" icon In the top right.

Additional Mid-stops (Multi-drop and Wait & Return)

Before we begin, you will find that some jobs have more than one Collection & Delivery location.

Updating mid-stops is the same as updating Goods On Board and Proof Of Delivery, If your job has additional drops, simple select "Update Mid-stops" to update them.

Updating Goods On Board (I have collected)

You'll only need to do this once you have loaded the consignment In your vehicle.

To do this, select "Collected" In the bottom navigational panel or select "I have collected" In the job status section (As seen In the screenshot above).

You'll be navigated to the following page:

Here's you'll need to do the following:

• Confirm that you have followed the special instructions provided
  • For example, we may provide a reference number that you'll need to provide e.g. part number - It's critical that you follow the provided special instructions.
• Enter the time you finished loading your vehicle
  • Do not enter the time you arrived, you should only update this when you have fully loaded.
• Confirm that the items you have collected match the consignment details
  • Tap "View consignment details" to cross reference (1)
  • What If the consignment doesn't match? We'll go into more details about this below.
• Upload a clear photo of the consignment In your vehicle
  • It's important that you take a photo of the consignment, not paperwork.
  • If the customer reports that the goods were damaged while In transit, we can use this photo as evidence.

1 (Cross referencing consignment details)

What If the consignment doesn't match?

If the consignment you have loaded In your vehicle doesn't match the consignment details, you'll be prompted to add additional information.

For example, Is something missing? If so, tell us what's missing e.g. 45 boxes instead of 50.

Have you loaded something that doesn't match the consignment details at all? etc.

Once you have completed the form, select "Update".

In the event that the consignment doesn't match, you'll need to take further action as seen below:

• Step 1: Notify the Collection Recipient
  • Inform the person(s) at collection that the details described by the customer do not match the items you have been given. Ensure they are aware of the discrepancies.
• Step 2: Verify Reference Numbers
  • If the customer has included any reference numbers in the special instructions, double-check that these have been shared with the person(s) at the collection
• Step 3: Call The Customer
  • Call the person or company that booked the collection to inform them about the mismatch. They might want to address the issue immediately or authorise you to proceed despite the discrepancies.
• Step 4: Contact Courier Expert
  • If you haven't been able to resolve the issue, please contact us for further instructions

If you have been given permission to continue on with the goods you have loaded from the customer or Courier Expert, or you have managed to find the additional items for example, select "Issue Resolved".

Updating Proof Of Delivery (I have delivered)

To do this, select "Delivered" In the bottom navigational panel or select "I have delivered" In the job status section (As seen In the screenshot above).

You'll be navigated to the following page:

Similar to updating Goods On Board, updating Proof Of Delivery will you to complete the following:

Special Instructions

• Ensure you have followed the special delivery instructions. These instructions can vary from job to job, but here are some that we encounter on a daily basis: 
  
  • Call the delivery recipient 15 minutes prior to arrival
  • Deliver to recipient or loading bay
  • If no one answers the door, safely leave behind the black bin (Typically residential addresses)
• It's important that you review these instructions in advance, for example, you may need to bring PPE like a hi-viz jacket.
• If you have any queries or concerns regarding the special instructions (Collection or Delivery), please contact us as soon as possible.

Drop-off Time

Simply enter the time that you delivered, don't confuse this with arrival time.

Consignment Location

Here you'll have the opportunity to specify where the goods were left, but It's usually good practice to deliver directly to the delivery recepient when possible - In some cases, It's mandatory to deliver only to the delivery recipient subject to the special instructions.

Sometimes deliveries do not go to plan, for example the place you're delivering to may have closed early (Business) or not at home (Residential).

If you find yourself In a position where you're unable to deliver to the specified address, and unable to get in contact with the delivery recipient - you'll need to contact us so we can make arrangements with the customer.

For example, we may arrange that you leave the parcel In a safe place or leave with a neighbouring business or house. It's important that you do not put matters into your own hands prior to informing us, even with the delivery recipients permission - In most cases, the customer who paid for the job isn't the same person you're delivering to.

Proof Of Delivery Photo

It's an absolutely must that you take a clear photo of the goods after delivering, fortunately the app makes this process simple.

Here are a few examples:

Once you've completed the Proof Of Delivery form, submit It and the job will be completed.

You can now submit your invoice, read more about submitting an invoice here.