How to enable tracking In the app

Written by Alex

Updated 1 week ago

1) Open you app, and tap on the Tracking Status on the top right of your screen (Screenshot below)

2) Select the "Enable" button near the bottom of the page

Android Users

Once you're on the "Enable Tracking" page, you'll need to first accept location permissions.

You may find that location permissions have been denied by default, this is typical for some Android devices.

Tap the "1) Enable location services" permission.

If this Is the first time you are enabling tracking, a prompt will appear as seen In the screenshot below.

Select "While using app" -

Another prompt will appear, select "Allow"

Accessing Physical Activity allows the app to check If you're on the move, and prevents unnecessary tracking updates while you're stationary.

In order for tracking to work properly, you'll need to give permission to access location data while the Courier Expert app is closed.

Allowing location updates while the app Is crucial closed (Allow all the time), as It ensures regular tracking updates. We'll use this data to check proximity to the collection postcode when bidding for jobs, and allows customers to follow your position when you're on a job.

Select "1) Update location permission"

You'll see the below prompt, select "Open Settings":

Select "Permissions"

Select "Location" - this may either be In either the "Allowed" or "Not Allowed" category:

Select "Allow all the time", then navigate back to the app by pressing the back button 3 times.

Once you're back to the "Enable Tracking" page, select "2) Enable Tracking":

iOS Users

Once you're on the "Enable Tracking" page, you'll need to first accept location permissions.

Tap the "1) Enable location services" permission.

A permission prompt will appear, select "Allow While Using App"

Once you have selected "Allow While Using App" on the prompt, you'll then be prompted to update your Location Permissions to "Always". This allows location updates while your app is closed.

Allowing location updates while the app Is crucial closed (Always), as It ensures regular tracking updates. We'll use this data to check proximity to the collection postcode when bidding for jobs, and allows customers to follow your position when you're on a job.

You'll see the following prompt, select "Open Settings". This will open your settings app for Courier Expert.

Once the Settings app has opened (It may take a few seconds to open the Courier Expert settings page), select "Location".

Select "Always", then go back to the Courier Expert app

Once you're back on the "Enable Tracking" page, select "2) Enable Tracking"

You'll see a prompt to access "Motion & Fitness Activity", select "Allow":

Accessing Motion & Fitness Activity allows the app to check If you're on the move, and prevents unnecessary tracking updates while you're stationary.

Once you have selected "Allow" on the above prompt, you're all done. Tracking Is now enabled.

Will enabling tracking drain my battery?

The Courier Expert app uses highly optimised tracking software, specially designed for battery optimisation.

The app will not continuously request location updates, only when significant movements are made.

Typically, the app will not access location data more than 4 times an hour while the app Is closed. However while you're allocated to a job that's currently in progress, tracking updates will be more regular, so the customer/admin can keep track of your ETA.

Once the job has been delivered, location update intervals will revert back to It's original configuration.

If I'm not on a job, why do you need to access location data?

Jobs alerts use your location data to tailor to your current location, so you receive relevant job alerts.

For example, If you're based In Northampton, but you're currently In Manchester, you will receive alerts for available work near Manchester automatically.

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